Shipping and Returns

Transportation Policy
Currently, we only provide shipping services through courier companies such as UPS, DHL, and FedEx, and offer tracking numbers. We are not responsible for lost packages during transportation or factors beyond our control during shipping

Return and refund policy
We accept returns and exchanges within 30 days from the original delivery date of the product. However, this is only valid if our product was not produced according to the order requirements or if there are issues with product quality. You can contact us by sending an email to sales@hanjess.com to submit a return or exchange request. All returns will be refunded through the original payment method. In the case of an exchange, if the price of the returned product is higher than the new product requested, you will need to bear the difference between the two prices,.